We hope that you're very happy with your purchase, however if for any reason you wish to return your items, please do so within 30 days (14 days for sale items) of receiving your order for a full refund or credit note. Your refund amount will be less any delivery paid.
Please note that all seconds in our sample sale are sold ‘as described’ and cannot be returned. Please read product descriptions and assess photos carefully.
We know it's imperative that as a customer shopping online you feel that you can trust us. Not just with your card details, but to know that the product you receive will be of high quality and that if there are any problems at all, we're contactable by phone, email and post 5 days a week. To know that the people behind Audenza are real, genuine people, with a love for interiors and a passion for customer service.
So here is our promise to you:
Our aim is to exceed the expectations of every single customer. That every product looks even better when it arrives than it did on our website. We aim to offer superior customer service to every single one of our customers, and always aim to reply to queries within one working day. We offer a no quibble returns policy and if for whatever reason you're unhappy with something, just let us know and we will do something about it, quickly.