Free UK Mainland Delivery

Easy & Convenient Delivery

• We send our parcels and small furniture with Royal Mail, Parcelforce and DPD. Dispatched & delivered usually within 1-5 working days, **unless stated differently on your order page

• Delivery is free to most parts of the UK. (Excluding Scottish Highlands, Northern Ireland, Isle of Man, and Channel Islands please email us for a quote)
• Delivery is Monday-Friday (excluding bank holidays).
• An estimated due date will show on the product delivery page at the time of placing your order.
• The 'due date' shown for the product is an estimate, and there may be delays in your shipment(s) that are beyond our control.
• Please note, if you have pre-ordered an item, your order will be dispatched once the stock becomes available. 

Pre-Order Information 

• When you place a pre-order, you secure a reservation for the upcoming shipment of the specified product from Audenza.
• Once the product is prepared for dispatch from our warehouse, it will be sent to you through the designated delivery service associated with that particular item.
• Please be aware that the 'Due Date' displayed for the product is an estimate, and there may be delays in our shipments that are beyond our control.

Extra Large / Fragile Furniture

• If your item will be sent via our specialist furniture courier, it will be indicated in the product description.

• Our furniture courier will contact you to arrange a convenient day and 3hr time slot for delivery (evening and weekend slots available).

• We are unable to offer an assembly service, however the driver will happily carry the item to your ground-floor room of choice. Please contact us if you need this item sooner, and we can provide you with a quote for a quicker service.

• Before ordering, please measure the space available carefully and ensure the item will fit. Consider entrance points, doorways, staircases etc. If our courier has to return an item to us because it does not fit, sadly you will be charged a £60 return delivery charge.

• Delivery will only be attempted once before a further charge for redelivery is incurred. Please note, this is charged at full cost, rather than the subsidised, reduced rate offered when placing the order. This is usually £60.

• Please note that all items delivered beyond your doorstep are carried out at your own risk. In order to deliver beyond this point, drivers may ask you to sign a waiver to confirm that you are happy for them to proceed, with the unlikely chance of any marks or damages to your property. It’s best to ensure there are no potentially breakable objects in their path and that carpets and floors are protected (since drivers cannot remove footwear due to health and safety).

Next Day or Weekend Delivery

• We understand that sometimes you need your order in a hurry, so please contact us prior to ordering regarding next day or weekend delivery and we will do our best to arrange this.

• Next working day delivery for parcels and small furniture starts from £9.95.

• Weekend delivery for parcels and small furniture starts from £18.95.

• Please email us at hello@audenza.com for a quote.

International, Highlands, Islands & Northern Ireland

• We are more than happy to ship orders internationally, to Scottish Highlands or off-shore. Please email us for a delivery quote on hello@audenza.com.  Once we have confirmed the details, your order will then be processed via email, rather than via the website.

• Unfortunately, there are a small number of items such as those requiring a specialist furniture courier, which we cannot ship internationally, due to their size and/or fragility.

Delivery Ts&Cs

• Standard delivery timescales apply to in-stock items only. Some items are available for pre-order, back-order or are made-to-order. This is indicated on the product page where applicable.

• If your order contains an item on a longer lead time for delivery, as well as in-stock items, we will hold the in-stock items and ship altogether once all items are in-stock.

• Very occasionally, some postcodes may carry a surcharge for delivery. We will contact you once you have placed your order, if this is the case.

• Delivery times are estimated and whilst we/our couriers endeavour to deliver within that time, occasionally there may be delays.

• Where a safe place is specified for delivery, the customer assumes responsibility should the parcel go missing.

• Drivers will only attempt delivery of parcels and smaller furniture twice, otherwise a further charge will be incurred for re delivery.

• Our products are sold on a delivery duty unpaid basis. International and off-shore customers may have to pay import duty, additional taxes, fees, levies or customs charges and customers should check these details before placing an order for international delivery.

• Please note that all items delivered beyond your doorstep are carried out at your own risk.

• Rugs are dispatched and returned directly from our supplier. There is a £30 collection charge for these returns within the UK.